Calling ambitious client services professionals - 29 March 2022

| Written by admin

Wrapped’s digital marketing team is an exciting place to be right now. We’re a six-strong team of strategists, search engine marketing specialists, social media pros and content experts. Lots of plates are spinning and we have a whole raft of happy clients: we need an accomplished client services manager or senior manager to make those plates spin a bit more smoothly, so we can continue to grow.

You’ll work across the digital mix and – for many clients – closely with our creative design team. This position is a natural fit for a people-person: you’ll be tasking and checking in on the digital team daily, while account handling a clutch of lovely clients.

While hands-on digital experience is advantageous, it’s not the be all and end all if you haven’t been “on the tools”. Perhaps during your career to date, you’ve worked closely with different marketing and creative teams but have consistently been the voice of the client rather than operational. If this is you, we’d still very much like to hear from you!

This role would suit an experienced client services manager, looking to further their career in an agency that combines brand planning with marketing and design to deliver exceptional results for exciting businesses.

Responsibilities & duties

  • Day-to-day management of tasks among the digital marketing team and between digital marketing clients.
  • Management and mentorship of our less experienced digital marketing team members: a willing and eager younger powerhouse, who need some help to prioritise their workload, finesse their client comms skills and ask questions where needed.
  • Some task management into the creative design teams, as per client requirements.
  • Acting as the ‘point person’ and making yourself well liked by key digital marketing clients. This means that you’ll be the person to update them on progress, capture new briefs, present ideas to them and handle any difficult conversations (they do happen, from time to time). Our clients include organisations in the consumer, healthcare, technology and professional services sectors.
  • Working closely with the agency directors to address any workflow challenges, to find the best solution.
  • Acting as the overall digital team’s eyes and ears, to pre-empt and remedy operational problems and escalate to the digital marketing director for pastoral care.

Qualifications, skills & experience

  • A proven track record of managing multiple workflow streams for digital marketing work, ideally in an agency environment, for a number of years – essential.
  • Proven account handling skills, ideally in an agency environment, for a number of years – essential.
  • Excellent copywriting and proofing skills – essential.
  • Confident presentation skills – essential.
  • Excellent time management – essential.
  • Attention to detail – essential.
  • A drive to learn more and keep up to date with digital marketing developments – essential.
  • Working knowledge of the WordPress platform – desirable.
  • Working Knowledge of Google Analytics and Google Ads – desirable.

Salary: up to £35,000 per annum, dependent on experience

Job Type: full-time

Working Arrangements: hybrid, with office work based in York

Interested? Just get in touch with Gio, our client services director.

Want to know more?

We love what we do. If you would like to talk to us about your brand, contact us at [email protected] to have a chat with our friendly team about your requirements.